Privacy Policy

The Concept Trading Privacy Policy

What is this Policy About?

The Concept Trading (“TCT) recognises the importance of ensuring that its clients have confidence in the way TCT handles personal information.

TCT is bound by, and committed to, the terms of applicable data protection laws and principles that govern the way in which TCT manages personal information. This policy sets out how TCT collects, uses, discloses and otherwise manages personal information about its clients and other third parties from whom personal information is collected.

Unless a client states otherwise, TCT may use the personal information that a client has provided, so that TCT’s related entities, dealers and other business partners can promote and market products, services and special offers that may be of interest to TCT clients.

In addition, this policy also applies to TCT with respect to how TCT handles the personal information of its employees and contractors.

What is Personal Information?

Personal information is any information about an identified individual, or an individual who is reasonably identifiable. Common examples of personal information are names, addresses, telephone numbers, dates of birth and bank account details.

What Kinds of Personal Information does TCT Collect and Retain?

TCT only collects personal information that is necessary for one or more of its functions or activities.

TCT is subject to certain legislative and regulatory requirements which necessitate it obtaining and holding detailed and accurate information which personally identifies the clients and/or contains information or an opinion about clients (“Personal Information”).

TCT will not collect any Personal Information about a client except when the information provided to TCT is authorised by a client or a third party to provide that information.

Generally, collection of personal information will be obtained in either over the telephone or by way of an online Enrolment Form. From time to time additional and/or updated personal information may be collected through one or more of those methods.

The type of information collected by TCT may include the client’s name, date of birth, contact details (including address, email address and phone number), financial information and information about how the client will use the products and services being provided. This is not an exhaustive list and TCT may need to collect additional information in order to assist TCT in providing services to its clients.

In order to provide clients with a comprehensive advisory and dealing service in financial products, and to have a reasonable basis for recommendations made, TCT may request personal information to:

How is Personal Information Collected?

Most information we hold about clients is collected from the Enrolment. Information may also be collected over the phone or via the internet. Sometimes, information about an individual is collected from other people or organisations. For example, information about a director of a corporate customer may be obtained from a public record relating to the company.

Unless otherwise permitted by law, or unless it is obvious from the circumstances that you would know or expect the information to be collected, TCT will take reasonable steps to ensure that you are aware that TCT is collecting the information, the reason why the information is being collected and how the information will be used.

Regardless of how it is collected, all personal information is handled in accordance with this Privacy Policy.

Use and Disclosure of Personal Information

TCT uses the personal information it holds in order to provide its clients with the services they request. No company within TCT will use or disclose Personal Information collected for any purpose other than:

a) The purposes for which it was provided or secondary related purposes in circumstances where the client would reasonably expect such use or disclosure; or

b) Where the client has consented to such disclosure; or

c) Where the Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body.

TCT is required under applicable corporate governance and financial services regulations to make certain information available for inspection, on request to ensure ongoing compliance with licensing and regulatory requirements. This may involve the disclosure of Personal Information. TCT may also collect personal information from its suppliers in order to complete business transactions and purchase products and services.

TCT may disclose the clients’ Personal Information to market operators, clearers and product issuers for the purpose of giving effect to clients’ instructions and the recommendations made by TCT. TCT may disclose clients’ Personal Information to external contractors (service providers) for the following purposes:

a) execution, clearing and settlement of Financial Products transactions

b) registration and/or changes to shareholder detail

c) accounting for Financial Products transactions

d) causing statutory audits to be conducted as required by law

e) maintenance and support of TCT’s information technology systems

f) in the course of reviews by external consultants

g) financial or legal advice

It is a condition of our agreement with each of TCT’s external contractors that they adopt and adhere to this privacy policy. Clients can be assured that their personal information will be maintained by any contractor to whom it is disclosed in accordance with this policy. If clients have any concerns in this regard, they should contact TCT by any of the methods detailed below (refer paragraph below entitled contact details).

External service providers are only authorised to use personal information for the purpose for which we supplied it. Those organisations are not authorised to use that personal information for their own purposes.

If TCT is unable to collect personal information from or about an individual, it may not be able to do business with that individual or the organisation with which the individual is connected.

If the personal information provided to TCT is incomplete or inaccurate, TCT may be unable to provide that individual or the organisation with the services that they are seeking.

TCT may use the Personal Information collected from clients for the purpose of providing them with direct marketing material such as research that may be of interest, to inform them about new products and services or special offers from time to time. However, clients may, by contacting TCT by any of the methods detailed below, request not to receive such information and we will give effect to that request. Please allow 2 weeks for the request to be actioned. Please note that personal information will not be used for marketing purposes where applicable telecommunications and electronic communications regulations apply or where it is contrary to any other legislation or regulations.

Document Storage and Security

TCT will at all times seek to ensure that the Personal Information collected and held is protected from misuse, interference, loss, unauthorised access, modification or disclosure. At all time’s Personal Information is treated as confidential and any sensitive information is treated as highly confidential and stored securely. Sensitive information will only be collected and stored with the individual’s consent and only if the information is reasonably necessary for TCT to carry out its functions or is required or authorised by law to be collected.

Access to TCT’s premises is controlled by only allowing TCT employee and contractors with security passes to access the premises. Unauthorised persons are strictly prohibited from entering our premises. All electronic information is stored on password protected computers.

In the event you cease to be a client of this organisation, any Personal Information which TCT holds about you will be maintained in a secure off-site storage facility for a period of 7 years in order to comply with legislative and regulatory requirements, following which time the information will be destroyed. 

Clients’ Access to Personal Information

Clients may at any time request access to personal information.

TCT will, subject to the exceptions listed below, provide access to that information either by:

TCT will, prior to providing access in accordance with this policy, require clients to provide evidence of identity.

TCT will not provide access to a client’s personal information if:

a) providing access would pose a serious and imminent threat to the life or health of a person;

b) providing access would have an unreasonable impact on the privacy of others;

c) the request for access is frivolous or vexatious;

d) the information related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings;

e) providing access would reveal TCT’s intentions in relation to negotiations with a client in such a way as to prejudice those negotiations;

f) providing access would reveal evaluative information generated within TCT in connection with a commercially sensitive decision-making process;

g) providing access would be unlawful;

h) denying access is required by law;

i) providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body’s requests that access not be provided on the grounds of national security; or

j) Providing access could prejudice the prevention, detection or investigation of seriously improper conduct, either within or external to TCT’s operations.

In the event TCT refuses clients access to personal information, reasons will be provided.

Correction of Personal Information

TCT will endeavour to ensure that, at all times, the personal information about clients is up to date and accurate. In the event that clients become aware, or believe, that any personal information which TCT holds is inaccurate, incomplete or outdated, clients may contact TCT and provide evidence of the inaccuracy or incompleteness. TCT will, subject to the exceptions under section 7 above, take all reasonable steps to correct clients’ personal information.


TCT has implemented procedures and installed equipment to safeguard the security and confidentiality of personal information collected via our website. While it is not necessary to register a client’s personal details to use TCT’s website, TCT do offer a registration

subscription service which will enable a client to receive additional services and information. In the event that clients do register with TCT, personal information including the name and e-mail address will be collected.

TCT continually reviews these arrangements to ensure that we are doing all that is reasonably and technically feasible at the time to protect your information. Due to the nature of the Internet, TCT cannot guarantee that it is totally protected from hackers or misuse.

TCT website contains links to other Web sites whose operator may or may not adhere to a privacy policy or be governed by the Privacy Principles. This privacy policy does not apply if clients access another website through a link from TCT’s website. In this case the privacy policy of the owner of the other website (if any) will apply. TCT cannot and will not make any warranty or representation as to the practices of any linked websites in the handling of personal information.

If clients have registered with TCT and decide, at any time, that they do not wish to receive any further information from any company within TCT, they can send an email to the address listed below requesting to be removed from the online registration database. Please allow two weeks for the request to be actioned.

Cookies: TCT’s website uses cookies that allow TCT to identify user browser while you are using TCT’s site. Cookies do not identify users, they simply allow TCT to track usage patterns so that we can measure the level of interest in various areas of our site. All browsers allow users to be notified when they receive a cookie and elect to either accept it or not. Your internet service provider should be able to assist you to set your preferences.

Trans-border Data Flows

TCT will not transfer data internationally unless:

Resolving Clients’ Concerns about Access to Personal Information

If clients believe that the privacy of their personal information has been compromised, clients are entitled to complain. Complaints can be made by contacting TCT Privacy Officer. TCT will respond to complaints as soon as possible. It is our intention to use our best endeavours to resolve any complaint to clients’ satisfaction, however, if you are unhappy with TCT’s response, clients are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Contact Details

Privacy Officer
Email: [email protected]

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